We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@burnafterwriting.co. If your return is accepted, we will send you further instructions on how and where to send your package. Please be advised that you will be required to purchase the return shipping label to our facility in order to be eligible for a refund. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@burnafterwriting.co.
Damaged, faulty, or wrong products
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Change of mind
If you changed your mind after ordering the product, you can cancel it up to 30 minutes after you've ordered. If you contact us after 30 minutes, we won't be able to cancel your order and it'll get shipped out by the times stated in our Shipping Policy.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, limited drops, or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item with the store credit issued.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 3-7 business days for your bank or credit card company to process and post the refund too.